Just Ask Jim – Frequently Asked Questions

This site is for Ross associates and their families to communicate to Jim, at Ross Environmental Services, Inc. Your message is anonymous – we don’t know who sent it unless you deliberately tell us. Of course, you can include your name in the message if you want to be identified. Just enter your question or comment, hit the “Ask” button, and your message is on its way.

HOW DOES THIS WORK?

Only Jim will get the message, but they may ask other people to help with a response.

HOW WILL I GET MY ANSWER?

You won’t get your answer, because we don’t know who you are. Jim will respond to questions on the intranet blog, so that everyone will get the answer. Jim might also repeat the question and answer in a company newsletter or meeting. The questions and answers will only be available to Ross associates. You can click through to the blog from the Ross Intranet home page or from the Ross Associate remote network access page.

HOW DO I KNOW THIS IS REALLY ANONYMOUS?

First of all, you have Jim’s word on it. The point of this isn’t to track down or harass people; it’s to give people a place to ask questions that they’re not comfortable asking in person. Notice that you don’t need to log in to send a message, so we can’t collect a user name or password. You can also see that this website isn’t on the company’s servers; it’s hosted remotely. The only user information collected is in the hosting company’s web server logs, which wouldn’t have much helpful information anyway.

Nothing is perfectly anonymous on the Internet. If the FBI was trying to figure out who you are they probably could. We’re not that uptight about it.

WHAT IF I WANT TO REPORT A PROBLEM OR MAKE A COMPLAINT?

If you identify a problem, we need to look into it. Anonymous tips, though, aren’t the best way to get a problem solved. The best way is to talk to your supervisor, or if you’re not comfortable with that, talk to the folks in Human Resources. You can also talk to Jim directly. But if you want to use this website as a communication channel you are free to do so. Just remember – your message is anonymous, but it’s not confidential. It may be published on the internal blog or Jim may ask someone else to help with the answer.

Finally, there are some things that can’t be kept confidential or ignored. Reports of illegal or unethical behavior, harassment, environmental violations, etc. must be investigated and addressed. If we have a legal obligation to report something to the proper authorities, we certainly will do so.

AREN’T YOU WORRIED ABOUT STUPID, OBNOXIOUS, OR OBSCENE QUESTIONS?

Not from our associates. They have too much class.

I HAVE MORE QUESTIONS.

Just Ask Jim!